This item is personalised and will be made especially to order.
Returns are only accepted within 14 days of receipt, if the item is defective or faulty.
Upon receipt if you believe the item to be faulty or defective please immediately email firstname.lastname@example.org providing your order number, description of defect, photos of defect/fault and advising if you wish an exchange or refund.
Please include your full contact details.
A member of the team will contact you to provide return instructions.
Buyer is responsible to pay return postage and ensure item is tracked, as we do not accept responsibility for, and cannot exchange or refund any items that are lost in transit that do not reach us.
Upon receipt of defective or faulty item, once deemed faulty or defective we will exchange the item, or refund the original purchase price in full depending on your instructions.
We will send you a notification once the rerturn has been received and exchange/refund processed.
This does not affect your statutory rights.